Nigeria
Kenya
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Rwanda
Uganda
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EgyptTrackboria in Kenya
Running deliveries in Kenya
Kenyan buyers pay before the rider leaves more often than buyers anywhere else on this list. Mobile money made prepayment normal, which changes the merchant problem: the risk moves off the cash and onto the promise. A customer who has already paid expects the parcel, and expects to know where it is. Trackboria answers that with a tracking link you send back into the same chat the order came from, showing the rider moving and an arrival estimate the customer can read without asking you.
That does not remove cash entirely, and Trackboria does not pretend it has. Orders taken as cash on delivery are collected in shillings and recorded against the order at handoff, alongside the prepaid ones, in the same day sheet. Merchants dispatching in Nairobi, Mombasa, Kisumu and Eldoret work from one board, and a customer who ordered to Kilimani in March is the same customer record when they order to Mombasa in June.
Pay-as-you-go starts at Ksh 150 per order with no monthly fee, or move to the Starter plan at Ksh 5,800 per month for 300 orders included.
How Kenyan addresses actually arrive
Nairobi addresses are given by road and building, then narrowed by a phone call: "12 Argwings Kodhek Rd, Kilimani, the block after the pharmacy". Estates and gated compounds add a gate name and often a security desk that will not let a rider through without the resident being called. Trackboria keeps the free-text address and the phone number together on the delivery, so the rider has both before leaving, and stores them on the customer record so the next order to the same gate is one tap.
- Common dispatch cities
- Nairobi, Mombasa, Kisumu, Eldoret
- Billed in
- KES
- Local time zone
- Africa/Nairobi
- Tax
- VAT 16%, included in the prices shown on this page
- Business tax identifier
- KRA PIN
- VAT invoices
- VAT shown on your invoices, receipts and credit notes when you are registered
- E-invoicing
- KRA eTIMS. All businesses, VAT-registered or not, since 1 September 2023. Costs without an eTIMS invoice are not deductible from 1 January 2024. Invoices, receipts and credit notes in the taxes KRA applies, with your business buyers' KRA PIN checked as it is entered.
- Getting an account
- Self-serve signup, no sales call needed
- Languages
- English and French
Your whole delivery operation,
on one screen.
Shipment, people, partners, exceptions, proof and money in one live picture. No phone calls, and nothing falling through the gaps between tools.
Simple pricing.Pick the plan that fits.
Whether you're doing 50 orders a month or 5,000, there's a plan for where you are now and room to grow as your business scales.
- 1 team member included
- No recurring base fee
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
Cross-border service fee: 10% of the carrier's price
Get PAYG- 3 team members included
- Extra orders KES70 each
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- API access & signed webhooks
- 1 connected store: Shopify, WooCommerce or your own custom store
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
Cross-border service fee: 7% of the carrier's price
Get Starter- 7 team members included
- Extra orders KES65 each
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- API access & signed webhooks
- 1 connected store: Shopify, WooCommerce or your own custom store
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
Cross-border service fee: 5% of the carrier's price
Get Pro- 15 team members included
- Extra orders KES55 each
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- API access & signed webhooks
- Unlimited connected stores: Shopify, WooCommerce & custom stores
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
Cross-border service fee: 3% of the carrier's price
Get Scale- 20 team members included
- Extra orders KES48 each
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- API access & signed webhooks
- Unlimited connected stores: Shopify, WooCommerce & custom stores
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
Cross-border service fee: 2% of the carrier's price
Get Growth- 30 team members included
- Extra orders KES42 each
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- API access & signed webhooks
- Unlimited connected stores: Shopify, WooCommerce & custom stores
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
No cross-border service fee
Get Business- Unlimited team members
- Custom pricing · Custom per extra order
- Turn WhatsApp, Instagram & TikTok chats into orders in one paste
- Live tracking links, texted to your customer when the parcel leaves, no charge per text
- Payment links for online orders: mobile money, card & bank transfer
- OTP-confirmed delivery with photo proof
- Unlimited riders with a free rider app
- Live rider visibility
- Fleet management: vehicles, daily roster, coverage zones, papers with expiry alerts and running costs
- Cash-on-delivery verification trail
- Operational reporting
- Online payments paid into your own payout account
- Invoices and receipts for your buyers, numbered and carrying your logo
- API access & signed webhooks
- Unlimited connected stores: Shopify, WooCommerce & custom stores
- Cross-border delivery between African countries, tracked the whole way
- Export from Africa to the rest of the world, on the same shipment record
- Shipment documents generated for you: commercial invoice, packing list, customs information sheet, customs packet and more
- Dedicated support & SLA
Cross-border service fee agreed with you
Contact salesCommon questions in Kenya
Can customers pay before delivery?
Yes. An order can carry a payment link the customer opens from the chat, covering mobile money, card and bank transfer depending on what is available in Kenya. The money settles into your own payout account, not into a Trackboria wallet. Orders you take as cash on delivery run alongside prepaid ones with no separate process.
Does it work in Mombasa and Kisumu, or only Nairobi?
Anywhere in Kenya you deliver. Nairobi, Mombasa, Kisumu and Eldoret are named on this page because they are the usual dispatch points, but nothing in the product is limited to a city list. Riders are tracked wherever they have a phone signal.
What does it cost in Kenyan shillings?
Kenyan pricing is set and charged in shillings, and the full plan list with tax included is in the pricing section on this page. Pay-as-you-go has no monthly fee and charges per delivered order. If you would rather have a fixed bill with orders included, the Starter plan is the first monthly tier.
Can I connect my online store?
Yes, on the plans that include store connections. Shopify and WooCommerce orders arrive in the same queue as the ones you paste out of WhatsApp or Instagram, with the same tracking link and the same delivery record. Which plans include how many connected stores is shown on the pricing cards below.
What merchants in Kenya read next
- Get paid before the rider arrives
- Customers who can see the rider stop calling you
- Your store sells. Trackboria delivers.
Our other markets
Every market has its own page, with its own currency, cities and local pricing.
Delivery software in Nigeria · Delivery software in Ghana · Delivery software in South Africa · Delivery software in Tanzania · Delivery software in Cameroon · Delivery software in Rwanda · Delivery software in Uganda · Delivery software in Zambia · Delivery software in Senegal · Delivery software in Côte d'Ivoire · Delivery software in Egypt