Customer order tracking
Customers who can see the rider stop calling you
Every "where is my order?" message is a customer who lost confidence and a minute your team lost answering. Trackboria gives every order a branded tracking page: live map, rider position, ETA and delivery status, updating in real time from dispatch to handoff.
Share the link in one tap, straight into the WhatsApp chat where the order started. The customer watches the delivery arrive instead of chasing it, and delivery confirms with an OTP from the customer and photo proof, so the journey ends with evidence, not assumptions.
A tracking page for every order
Each order gets its own secure tracking link, with the live map, ETA and status timeline your customer needs. No app to install, no account to create.
Shared where your customers live
Send the tracking link by WhatsApp or any channel in one tap from the order. It closes the loop in the same chat where the order was placed.
An ETA that means something
The page shows the rider moving and the estimated arrival, updated live. Customers plan around the delivery instead of waiting blind.
A clean ending, every time
Delivery confirms with the customer OTP and photo proof, and the tracking page reflects the final state. Fewer disputes, faster support, evidence attached to the order.
Frequently asked questions
Do my customers need to install anything?
No. The tracking page is a secure web link that opens in any browser, on any phone.
Can I share the tracking link on WhatsApp?
Yes. Every order has a one-tap share to WhatsApp or a copyable link for any other channel.
Is the tracking really live?
Yes. The page shows the rider position and ETA in real time while the delivery is active, then the confirmed outcome once it completes.
Is customer tracking included in my plan?
Yes. Customer tracking links are included on every plan, including pay-as-you-go.