Cross-border
Send a parcel across Africa, or out of it, without losing sight of it
Most cross-border shipments pass through several companies before they arrive, and the merchant finds out where the parcel is by making phone calls. Trackboria keeps it as one shipment you follow from pickup to delivery, with your paperwork generated and kept in one place.
Available on every plan, including pay-as-you-go, on routes served by an approved courier partner. Each cross-border shipment includes a coordination fee and is prepaid.
What you get
One shipment, not four
However many companies carry it, your parcel stays one shipment with one reference and one status. You do not reconcile separate tracking numbers from separate companies to answer one customer.
Always know who has it
The shipment always names who is holding the parcel right now, with a time against it. If something goes missing, you see who held it last instead of a gap.
Documents in one place
Invoices, certificates, and permits are referenced and shared from the shipment record. You can send a broker or a border officer a link that opens the paperwork, expires on its own, and can be withdrawn. You see each time it is opened.
Money that reconciles
Charges, conversions, and settlements are recorded per shipment and per currency, so your finance team can tie a payout back to a parcel without a spreadsheet.
Your paperwork, ready before the border
A missing or expired document is one of the most common reasons a cross-border parcel is held. Trackboria keeps the documents ready, current and travelling with the shipment.
The documents, together
Trackboria generates the shipment's documents from the details you enter: the commercial invoice, packing list and customs information sheet, a customs packet for your broker, and a reference for the carrier. It holds the permits and certificates you attach, and everything is shared by a link that expires and can be withdrawn.
Checked before it travels
Before the parcel leaves, Trackboria flags a required document for the route that is missing or expired, so you can fix it in time.
You stay the declarant
You or your broker file the customs declaration. Trackboria holds and shares the documents and records who is named to file; it is not a customs broker and is not the declarant.
How a cross-border shipment moves
A cross-border shipment moves in four steps. This is what you see at each one.
- 1
Enter the shipment
Origin, destination, what is in the parcel, and its value. We list the documents that route usually needs, so nothing is discovered at the border.
- 2
Book it
You get the price before you commit. Cross-border shipments are paid up front, so there is nothing to collect at the door.
- 3
Watch it move
Every movement is confirmed as it happens, so finding out where the parcel is never means making a phone call. Your customer gets a tracking page that does not need an account.
- 4
Clear and deliver
Your broker or carrier files the declaration using the documents kept on the shipment record. You see where the parcel has reached in the same place as everything else.
Where we are straight with you
Cross-border has real limits, and you should know them before you ship rather than after.
- We are not a customs broker and we do not file your declaration. The declaration is filed by you, the broker you appoint, or the carrier acting as declarant. We coordinate the shipment, hold the documents, and show you exactly who is filing.
- Duty and tax figures shown before clearance are estimates for planning. The amount payable is set by the customs authority in the destination country and can differ from the estimate.
- Cash on delivery is not available on cross-border or export shipments and cannot be enabled on them. These shipments are settled before dispatch.
- Cross-border delivery is available only on routes served by an approved courier partner. Network riders deliver within their own country.
Run a courier company that carries parcels between countries? See the Courier Portal
Questions merchants ask
Which countries can I ship between?
On any route served by an approved courier partner, on every plan, including pay-as-you-go. Where the route is already priced, you see the price as soon as you enter the parcel. Where it is not, you can request a price from the same screen and book once it is quoted.
Do you clear customs for me?
No. Trackboria is not a customs broker and does not lodge declarations. The declaration is filed by you, a broker you appoint, or the carrier acting as declarant. We coordinate the shipment, keep the documents together, and record which party is filing so there is never any doubt about who is responsible.
How much will duty be?
We show an estimate so you can plan and price your order, and we label it as an estimate everywhere it appears. The final amount is determined by the customs authority in the destination country, and it can be higher or lower than the estimate.
Can my customer pay cash on delivery?
Not on a cross-border or export shipment. These are prepaid. Cash on delivery remains available on domestic deliveries in the markets that support it.
What happens if a shipment is held at the border?
You see where the parcel has reached, with the documents kept on the shipment record. We coordinate with the filing party and the carrier to resolve the hold. Clearance decisions are made by the customs authority, so we do not promise a clearance date we cannot control.
Ship across Africa and beyond with a record you can stand behind
Set up an account, add your first shipment, and see the whole journey in one view.
Create an account