Cash-on-delivery management
Cash on delivery without the leakage
Cash on delivery powers commerce across Africa, and quietly drains it. Money collected by riders goes unrecorded, disputes drag for days, and finance teams chase drivers over WhatsApp for figures no one wrote down. Trackboria ties every naira, cedi and shilling to the delivery it belongs to.
The rider logs the cash at handoff, delivery is confirmed with a customer OTP and photo proof, and the amount lands in a verification trail your finance team can audit in minutes. Riders carry a cash exposure limit, submissions are verified against expected totals, and failed deliveries route into a recovery workflow instead of vanishing.
Every collection tied to its delivery
Cash status is attached to the order automatically: expected amount, collected amount, who collected it, and when it was verified. Disputes close with a record, not an argument.
OTP and photo proof at handoff
Delivery is confirmed with a one-time code from the customer and photo proof of delivery, so "the customer never got it" and "the rider never collected it" both stop being possible claims.
Rider cash discipline built in
Per-rider cash exposure limits, cash submission and verification workflows, and aging views of rider-held cash: the controls a growing fleet needs before cash goes missing, not after.
Or take the order as an online payment instead
Orders that should not travel as cash can be taken as online payment orders with a payment link: mobile money, card, bank transfer or USSD, settled straight into your own payout account. Same tracking, no cash to reconcile.
Frequently asked questions
How does cash-on-delivery verification actually work?
At handoff the rider records the cash collected and the customer confirms delivery with an OTP; photo proof is captured where you require it. The amounts flow into a verification trail where submissions are checked against what was expected, order by order.
Can I see how much cash my riders are holding?
Yes. The cash desk shows rider-held cash, aging on unsubmitted amounts, and verified versus pending submissions, so you know who holds what before it becomes a loss.
What happens when a delivery fails?
Failed deliveries enter a recovery workflow with a full trail, instead of sitting as an unexplained gap between orders shipped and cash received.
Do online payments cost extra?
There is no plan surcharge. Online payments are included on every plan and settle into your own payout account with the provider’s standard processing fee.