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Trackboria Support

Help & Support

How can we help?

Questions about deliveries, riders, cash collection, or your account? Reach the Trackboria support team here.

Already a Trackboria merchant?

Merchants get the fastest help from the Support section inside the dashboard, with full ticket history.

Sign in to your dashboard

Send us a request

Not a merchant yet, or unable to sign in? Use this form and we will route your request to the right team.

Tracked response times

Every request gets a reference number and is tracked against response-time targets by priority.

Support request

Tell us how we can help

Fill in the form and our support team will get back to you by email, in English or French.

Country

Following up on an earlier request? Enter the reference from your confirmation email and we will add this message to the same case, so our team can see the whole conversation. Leave it empty for a new request.

Add up to 5 files: documents or images, 10 MB each. Screenshots, proposals, and contracts are welcome.

You will receive a confirmation email with your reference. Quote it in any follow-up, and we'll email you as our team responds.

Contacting support

How to reach Trackboria support

Every request goes into the same support desk and gets a reference number, whether it comes from the public, from merchants, or from riders. Use the route that matches you; it is the fastest way to reach the right team.

How do I contact Trackboria support if I do not have an account?
Use the support form on this page. It is the fastest way to reach Trackboria support if you are not a customer yet. Fill in your name, email, country, topic and a description of your question, and attach screenshots or documents if they help. Your request goes straight to our support desk, and you receive a confirmation email with a reference number. Our team replies to the email address you provide, in English or French.
I am a Trackboria merchant. How do I submit a support ticket?
Sign in to your Trackboria dashboard and open the Support section from the main menu. Choose New ticket, pick a topic and priority, describe the issue and attach any files. Your ticket, every reply from our team and your full ticket history stay inside the dashboard, so you can follow the conversation there. You also get an email whenever our team replies.
I am a Trackboria rider. How do I contact support?
Open the Trackboria rider app, go to the Me tab and tap Help & Support, then create a new request. Describe the problem, whether it is a delivery, an OTP or proof-of-delivery issue, cash collection, or your account, and attach a photo if it helps. Your rider tickets are private to you: they are handled by Trackboria support and are not visible to the merchant you deliver for.
How long does it take to get a reply?
Every request gets a reference number and is tracked against response-time targets that depend on its priority, so urgent problems are answered first. You can quote your reference in any follow-up and our team will find your request instantly.
Can I reply directly to the support email?
Please do not reply to the notification email, because replies sent that way are not added to your request. To continue the conversation, merchants reply from the Support section of the dashboard, riders reply in the rider app, and anyone without an account should send a new request from this page quoting their reference number.
Help & Support | Trackboria