Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between Trackboria LTD ("Trackboria", "we", "us", or "our") and you, the entity or individual registering for or using the Trackboria delivery operations platform (the "Service"). By creating a Workspace, subscribing to a plan, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. References to "you" or "Merchant" in these Terms refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Service.

We may update these Terms from time to time as described in the "Changes to these terms" section. Your continued use of the Service after any such update constitutes your acceptance of the revised Terms. If you do not agree with a material update, your sole remedy is to stop using the Service and, if applicable, cancel your subscription before the update takes effect.

The following defined terms apply throughout these Terms:

• Merchant means the business or individual that has registered a Workspace and accepted these Terms, and on whose behalf the Service is used to manage deliveries, agents, and customer orders.
• Workspace means the isolated account environment provisioned for a Merchant within the Service, containing that Merchant's configuration, users, orders, agents, and operational data.
• Authorised User means any individual granted access to a Workspace by the Merchant, including administrators, dispatchers, and other staff members operating under the Merchant's account.
• Agent means a delivery agent or rider registered within a Workspace who uses the Service to receive, carry out, and confirm delivery assignments.
• Customer means a recipient or end-customer whose order or delivery is managed through the Merchant's Workspace.
• Customer Data means any personal information, order details, address information, or other data relating to Customers that is uploaded to or generated within the Service by the Merchant or its Authorised Users.
• Public Tracking Link means a token-based URL generated by the Service that allows a Customer or other designated recipient to view live shipment status, agent location, or proof-of-delivery information for a specific order.
• Fees means all amounts payable to Trackboria for use of the Service, including subscription plan fees, usage-based overage charges, and any other charges described in these Terms or the billing flow.

To access the Service you must register a Workspace by providing accurate and complete information as prompted. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Workspace, whether carried out by you, your Authorised Users, or your Agents. You must promptly notify us at info@trackboria.com if you become aware of any unauthorised access to or use of your account.

You must not share login credentials across multiple individuals, create accounts on behalf of third parties without their authorisation, or permit any person who is not an Authorised User to access your Workspace. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, shared in violation of these Terms, or created with inaccurate registration information.

You are solely responsible for the accuracy, completeness, and legality of all data you enter into the Service, including Customer names, addresses, contact details, order values, and payment information. Trackboria relies on the information you provide to generate Public Tracking Links, calculate delivery metrics, process payments, and reconcile cash-on-delivery amounts. Errors or omissions in that data may result in failed deliveries, payment discrepancies, or Customer disputes for which Trackboria bears no liability.

You represent and warrant that you have obtained all necessary consents and have the legal right to upload and process Customer Data through the Service, and that doing so does not violate any applicable law, regulation, or third-party right, including applicable data protection and privacy laws.

You must keep your Workspace information, business contact details, and billing information current. You must also ensure that your Authorised Users and Agents are aware of and comply with these Terms to the extent applicable to their use of the Service.

Where the Service includes the ability to receive card or online payments from Customers, those payments are settled to the Merchant through the applicable third-party payment provider in accordance with that provider's settlement schedule and terms. Trackboria is not a payment institution, does not hold merchant funds, and is not responsible for delays or failures in settlement caused by the payment provider, incorrect bank or payout details, or the Merchant's failure to complete required verification with the payment provider.

Cash-on-delivery ("COD") amounts are collected directly by the Merchant's Agents from Customers at the point of delivery. COD cash is at all times the property of the Merchant and is never held, received, or disbursed by Trackboria. The Service provides COD tracking and reconciliation features to help Merchants manage and account for collected cash, but Trackboria accepts no responsibility for shortfalls, losses, misappropriation, or disputes relating to COD amounts.

You are responsible for ensuring that your Agents remit COD collections to you in accordance with your internal policies, and for resolving any discrepancies between the amounts recorded in the Service and those actually collected. Trackboria's COD reconciliation records are provided for informational purposes only and do not constitute a financial guarantee or settlement obligation.

This section applies when you ship to a destination outside the country your Workspace operates in. It sets out what Trackboria does, what it does not do, and what remains your responsibility. Read it before you book a cross-border shipment.

Our role

Trackboria arranges and coordinates the movement of your shipment. Our role is limited to that coordination.

• We coordinate. We plan the route, appoint and instruct carriers, track custody at each handover, and hold the shipment documents you and your counterparties provide.
• We are not the declarant. Trackboria is not a customs broker, a customs agent, or the declarant of record for your goods, and does not hold a customs brokerage licence in any market. We do not lodge customs declarations on your behalf.
• We are not an insurer, bank, or carrier. Trackboria is not an insurer, a bank, a payment institution, a licensed carrier, or a remittance provider, unless a separate written agreement expressly establishes that role.

Who files the customs declaration

The customs declaration is filed by the declarant of record. Depending on the route and the terms of sale, that is you, a customs broker you appoint, the consignee, or the carrier acting in that capacity. The filing party is recorded against each shipment and shown in the shipment record. You are responsible for appointing a declarant where one is required, and for the accuracy and completeness of every value, description, tariff classification, and origin statement submitted in your name. Information you enter into the platform is passed to the filing party as you supply it. We do not verify, correct, or certify it.

Duties, taxes, and other charges

Any duty, tax, levy, or charge shown in the platform before clearance is an estimate produced for planning purposes. It is not a quotation, an assessment, or a binding figure. The amount payable is determined by the customs authority and the carrier in the destination country, and may differ from the estimate, in some cases substantially. Unless a written agreement states otherwise, duties, import taxes, storage, demurrage, inspection fees, and any penalty arising from an incorrect or incomplete declaration are payable by you or the consignee, and are not included in the shipping charge you pay Trackboria.

Restricted and prohibited goods

You are responsible for confirming that your goods may lawfully be exported from the origin country and imported into the destination country, and for obtaining every permit, licence, certificate, and authorisation required. Guidance shown in the platform, including document checklists and lane requirements, is advisory and does not constitute legal, customs, or trade advice. It does not relieve you of this responsibility. You must not use the Service to ship goods that are prohibited on the route, that are subject to sanctions or export controls you have not satisfied, or that are described inaccurately in order to obtain clearance or a lower duty assessment.

Border outcomes, delays, and detention

Clearance decisions are made by customs authorities and border agencies. Trackboria does not control them and does not guarantee that any shipment will clear, or that it will clear within a stated time. Transit times shown for cross-border routes exclude time spent in customs. Where goods are held, inspected, detained, seized, or refused entry, we will tell you what we are told and coordinate with the filing party and the carrier, but we are not liable for the outcome or for costs arising from it, including storage and demurrage, except where that liability cannot be excluded by law.

Delivery terms: who pays duties and taxes

Every cross-border shipment moves under a delivery term that decides who pays import duties and taxes. You choose the term when you book. It changes what your customer is asked to pay, so choose it deliberately.

• DAP (Delivered at Place). You pay the transport cost. Import duties, taxes and any clearance charges are billed to the recipient in the destination country, and the parcel is normally not released until they are paid. Your customer may be contacted for payment before delivery.
• DDP (Delivered Duty Paid). You pay the transport cost and the import duties and taxes. Where we or a carrier advance those charges on your behalf, we recharge them to you at cost together with any carrier disbursement fee, after the amount is set by the customs authority. Because the final amount is not known until then, the recharge may differ from the estimate shown when you booked.

Where no term is selected and the carrier or destination requires one, the shipment moves on DAP and duties fall to the recipient. A shipment refused by a recipient who will not pay duties is treated as an undeliverable shipment, and return, storage, abandonment and destruction costs are charged to you.

Insurance

Trackboria is not an insurer and does not provide cargo insurance. No cross-border shipment is insured by us, and tracking a shipment does not insure it. If you want cover for the value of the goods, arrange it yourself with an insurer or broker, or ask us whether the carrier offers a declared-value option on that route before you ship.

Where a carrier accepts liability for loss or damage, it does so under its own terms and under the international conventions that apply to the mode of transport. Those limits are set by weight, not by the value of your goods, and for most consignments they are far below what the goods are worth. Any recovery you obtain through us is limited to what the carrier actually pays.

Claims for loss, damage, or delay

Report a suspected loss, damage or shortage as soon as you become aware of it, and in any event within seven (7) days of delivery or of the scheduled delivery date for a shipment that did not arrive. Carriers and the applicable conventions impose short notice periods, and a claim reported late is usually refused by the carrier no matter how well founded it is.

Raise the claim through the Workspace or through support, with the shipment reference, the commercial invoice, evidence of the value paid for the goods, and photographs of the packaging and contents where there is damage. Keep the goods and the packaging until the claim is closed, because a carrier may require an inspection. We will pass the claim to the carrier, pursue it on your behalf, and pay on to you whatever the carrier settles. We do not underwrite the claim ourselves, and we are not liable for a carrier's refusal.

Carriers, brokers, and who is responsible for what

A cross-border shipment is carried by third-party carriers and, where one is appointed, cleared by a customs broker. Trackboria selects and coordinates them and is responsible for doing so with reasonable care, for the accuracy of what our platform records, and for passing your documents on. We are not the carrier and we are not the declarant. The carrier is responsible for the carriage under its own terms, and the broker is responsible for the declaration under its own engagement. Where you appoint your own broker, that engagement is between you and them, and we act on their instructions in respect of the documents we hold.

Payment terms for cross-border shipments

Cross-border and export shipments are prepaid. Cash on delivery is not available on these shipments and cannot be enabled on them. Where a shipment crosses a border, charges are settled before dispatch, in the currency stated at booking. Where a currency conversion is applied, the rate used is recorded against the transaction.

Shipment documents and sharing

The platform stores the documents you upload against a shipment and lets you share them with a broker, a carrier, or a border officer through an expiring link. You control who receives a link and may revoke it at any time. Each opening of a shared link is recorded and shown to you. You are responsible for deciding who to share a document with. Because a link grants access to whoever holds it, treat it as you would treat the document itself.

You may invite Authorised Users and register Agents within your Workspace subject to any seat or user limits associated with your plan. You are responsible for the actions and omissions of all Authorised Users and Agents using your Workspace, and for ensuring that their use of the Service complies with these Terms and all applicable laws. You must promptly revoke access for any Authorised User or Agent who leaves your organisation, whose role no longer requires access, or who you have reason to believe has misused the Service.

Agents access the Service through a dedicated mobile or web interface designed for delivery operations. Agent accounts are tied to your Workspace and cannot be transferred to another Merchant's Workspace. You must not register fictitious Agents, share Agent credentials, or use Agent accounts for any purpose unrelated to genuine delivery operations.

This section explains the categories of personal data we process in operating the Service on your behalf and the reasons we process each category. This section works alongside our Privacy Policy, which governs how we handle data more broadly.

The Service may display live Agent or shipment location, delivery timelines, OTP verification, and proof-of-delivery status. Public Tracking Links are token-based and may expire or be revoked.

You must share Public Tracking Links only with the intended Recipient or another person with a genuine need to view the delivery. You must not publish tracking links openly, use the Service to monitor any person for purposes unrelated to a genuine delivery, or capture proof-of-delivery media in any manner that breaches applicable law or the rights of a customer or recipient.

Paid use of the Service is governed by the plan selected at signup or subsequently within the product. Pricing, included delivery volume, overage rates, and billing cadence are those presented on the website or in the billing flow at the time the plan is selected.

For paid subscription plans, the plan's base Fee for the first billing period is charged up front on the day you subscribe, and your subscription then renews automatically each period (for example, monthly or yearly, according to the plan you select) until you cancel. Each renewal Fee is charged in advance at the start of the period to which it relates. Usage-based overage Fees, where applicable, are calculated for each billing period and charged at the end of that period. You may change or cancel your plan at any time from the billing area; changes take effect according to the timing shown in the billing flow.

If you cancel a subscription, it will not renew again and no further subscription Fees are charged. Your plan remains active until the end of the billing period you have already paid for, after which paid features and Workspace access are restricted until you start a new subscription. Cancellation does not entitle you to a refund of Fees already paid for the current or any earlier period.

Unless stated otherwise, Fees are exclusive of applicable taxes, levies, and duties, which you are responsible for paying. You authorise us to charge or invoice the Fees for the plan you select, including the first-period base Fee charged at signup, recurring renewal Fees, and any usage-based overage charges incurred.

You are responsible for paying valid invoices in full and on time. If an amount is overdue or a billing matter remains unresolved, we may restrict billing-sensitive features or suspend access until the account is returned to good standing. Fees already incurred are non-refundable except where required by law or expressly stated.

Invoice checkout and certain order payments are processed through third-party payment providers, which currently include Paystack and Flutterwave, selected according to the Merchant's country. Trackboria does not store complete card numbers; full card data is collected and processed by the payment provider under its own terms and privacy notices.

When you pay a subscription invoice by card, you authorise Trackboria and its payment provider to securely store a reusable payment token (not your full card number) and to charge that saved payment method automatically for future renewal and overage Fees as they fall due, until you remove the payment method or cancel your subscription. You can manage or remove your saved payment method from the billing area. If an automatic charge fails, we may retry it and may restrict billing-sensitive features until the balance is settled.

Adding or changing a saved card requires card verification. Because our payment providers can only register a reusable card after a successful authenticated transaction, a small verification amount (a few units of your local currency) is charged to the new card when you add or change it. This amount is credited back to your account in full and automatically applied to your next subscription invoice, so the net cost to you is zero. The verification charge is not an additional Fee.

Card and online payments are settled to a Merchant through the payment provider and rely on accurate settlement and payout details. You are responsible for keeping those details correct, and Trackboria is not liable for funds misdirected as a result of inaccurate information you provide. Cash-on-delivery cash is collected by the Merchant's own Agents and remains the Merchant's property at all times. Trackboria reconciles COD against deliveries but does not hold, receive, or disburse COD cash.

You must not, and must not permit any Authorised User or third party to, use the Service to:

• Breach any applicable law or regulation, commit fraud, or conceal the true origin of a shipment or payment
• Upload false, misleading, or unlawful recipient, address, order, or payment information
• Interfere with or disrupt the Service, circumvent access controls, or attempt to gain unauthorised access to any system or data
• Scrape, reverse engineer, decompile, or copy any protected part of the Service, or extract data at scale without our written permission
• Transmit spam, malicious code, abusive content, or irrelevant notifications through Service channels
• Track, profile, or monitor any individual outside a genuine delivery or operational need
• Resell, sublicense, or make the Service available to any third party except as expressly permitted

Trackboria and its licensors own all right, title, and interest in and to the Service, including the platform, software, design, documentation, and the Trackboria name, logo, and other brand features. These Terms do not transfer any ownership of those rights to you.

You retain ownership of the Customer Data and other content you upload to your Workspace. You grant Trackboria a worldwide, non-exclusive licence to host, process, transmit, and display that content solely as necessary to provide, secure, and support the Service.

If you provide feedback, suggestions, or improvement requests, you grant Trackboria a perpetual, irrevocable, and royalty-free right to use them to improve the Service without obligation or compensation to you.

Each party may receive non-public information from the other. The receiving party will use such information only to perform under these Terms and will protect it with at least the same degree of care it applies to its own confidential information. This obligation does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or must be disclosed by law.

We work to keep the Service reliable, but it is provided on an "as available" basis. We do not warrant uninterrupted or error-free operation, and availability may be affected by maintenance, integrations, payment providers, map services, notification channels, or other matters outside our reasonable control.

We may modify, add to, or discontinue features, workflows, integrations, or pricing as the Service develops. Where a change is material, we will take reasonable steps to notify affected Merchants in advance through the product or the account contact on file.

You may stop using the Service at any time. We may suspend or terminate access, in whole or in part, where we reasonably believe there is a security risk, suspected fraud, a legal or regulatory issue, an unpaid or unresolved billing obligation, or a breach of these Terms.

On termination, your right to access the Service ends. Termination does not cancel Fees already incurred and does not require us to delete records we are required to retain for billing, dispute resolution, audit, fraud prevention, or legal and tax purposes. On request, and where reasonably practicable, we will make Customer Data available for export for a limited period following termination.

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Trackboria is not responsible for delivery failures, COD shortfalls or losses, or customer disputes arising from inaccurate data, the acts or omissions of Authorised Users or Agents, third-party provider downtime, misuse of Public Tracking Links, or courier conduct outside Trackboria's control.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by law, Trackboria's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total Fees paid by you to Trackboria for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless Trackboria and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of your Customer Data, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Where a Merchant operates in another country, mandatory consumer, data protection, and other local laws that apply to that Merchant continue to apply.

The parties will first attempt to resolve any dispute in good faith through discussion. If a dispute cannot be resolved within thirty (30) days, it will be submitted to the competent courts of Lagos State, Nigeria, which the parties agree have jurisdiction.

We may update these Terms as the product, billing model, or legal requirements change. When we make a material change, we will revise the "Last updated" date shown above and, where appropriate, notify Merchants through the product or the account contact on file. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

Your own Agents are free. Agents you create inside your own Workspace carry no per-delivery platform charge on any plan. Nothing in this section applies to them.

Network bookings carry a service fee. Where you book an independent rider listed in the Trackboria rider network, that rider sets their own price per delivery and a service fee of 10 percent of that price is payable by you in addition to it. The fee is shown before you confirm a booking, and the rate in force when a booking is created is recorded against that booking, so a later change to the published rate does not reprice an existing arrangement.

The rider receives their full listed price. The service fee is added to what you pay and is never deducted from the rider's price. The fee is earned when the delivery is completed. Where a booking ends before the rider takes custody of the parcel, the fee is not charged.

Identity verification is required. An independent rider must complete an identity check before they appear in the rider directory and before any business can book them. This applies to every delivery type, including prepaid orders. Riders you create yourself inside your own Workspace are your own personnel and this requirement does not apply to them, so you remain responsible for the people you appoint. How identity documents are handled, including the fact that they are not retained, is described in our Privacy Notice.

Independence and ratings. An independent rider is not our employee, agent, or subcontractor, and is not yours unless you agree that separately with them. After a completed delivery you may rate a rider. A rating is shown to other businesses to help them choose, and it does not remove a rider from the directory. Ratings must reflect your genuine experience of the delivery.

A rider who signed up independently may list themselves in the directory. A rider created by a business belongs to that business's Workspace and may not list themselves while that remains the case.

Trackboria may offer an optional referral or affiliate program under which approved affiliates earn commissions for Merchants they introduce to the Service. Participation is subject to a separate Affiliate Agreement that the affiliate accepts in the affiliate portal, which governs eligibility, commission rates, payment, and termination.

Commissions accrue only on qualifying settled Merchant revenue and may be reversed (clawed back) where the underlying payment is later refunded, charged back, or otherwise reversed. Trackboria may vary, suspend, or end the program, or an affiliate's participation, in accordance with the Affiliate Agreement. Nothing in the program creates an employment, agency, partnership, or joint-venture relationship between Trackboria and any affiliate.

These Terms, together with any plan details and any separate written agreement referenced above, constitute the entire agreement between you and Trackboria regarding the Service and supersede all prior discussions and understandings.

If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to Trackboria must be sent to info@trackboria.com.

Questions about these Terms or how they apply to your Workspace can be raised through the Help & Support form at trackboria.com/help (signed-in merchants can use the Support section of their dashboard), sent to info@trackboria.com, or posted to Trackboria LTD, No. 9B Tinubu Road, Ilupeju, Lagos, Nigeria.